FAQ

Frequently asked questions

How do I place an order?


For Bespoke Cakes, kindly fill in the contact form with all the details and we will contact you within 3 - 5 days to confirm. For urgent inquires, please Whatsapp 82185915 For DOGSWAG BAGS or Party Favours, you may checkout using our online store. Please note that "checking out" does not gurantee an order. We will contact you via e-mail within 24 hours to notify you if the order has been accepted. Do not make payment until we have sent the confirmtion.




How do I make payment?


Upon receiving the order, we will contact you via e-mail within 24 hours to confirm the availability of the item & the details of your order. Do not make payment until we have confirmed that we can fulfill your order. Payment methods: ibanking: POSB Savings A/C 050-769-860 OCBC Paynow: 91810672 DBS Paylah: 91810672




Can my order be delivered?


Yes, we offer a delivery service to most parts of Singapore. Delivery is subject to availability and the final cost will depend on the location. Alternatively, cakes can be self-collected from 50 Bayshore Rd, (S)469977 at no extra cost. Please note that if you opt for this option, you will have to take care of your order. Our responsibility ends once the cake is out of our studio. As most of our cakes are delicate in nature, we would recommend us deliver it to you 1-2 hours before the cake cutting.




What is the DOGSWAG BAG?


The DOGSWAG BAG is the perfect gift for your little one for their big day! Choose the perfect cake, treats and chews to suit the birthday boy or girl! For more information, click here. The eco-friendly cotton bag contains specially curated items from established brands such as CoBam Singapore, Chew Time, Doxie-o-holic, Dreamy Paws, Levupets, Paws Fur Life, Cheery Balloons.




My dog is on a special diet- Is a custom flavour possible?


Yes, we are able to cater to your dog's dietary needs. Please contact us with a list of your dog's allergies/ diet restrictions and we will get in-touch shortly!




Can I collect my cake the day before the party?


We do not recommend collecting the cake the day before as the potato/ cream cheese frosting will crack as it dries out overtime. It is highly recommended to collect the cake 1-2 hours before the cake cutting to ensure the cake looks its best.




How do I store my custom cake?


Store in an air-conditioned room (~23 degrees). Serve within 1-2 hours after delivery or collection to maintain freshness and the overall look of the cake. For meat-based flavours- if you have collected the cake more than 1-2 hours before the cake cutting, please store in the fridge. However, do note that the frosting will tend to dry up and crack faster in the fridge.




How do I keep leftover cakes?


Keep any leftover cake in an air-tight container in the fridge for a maximum of 2 days. If desired, the cake can be reheated in the microwave ( in bursts of 30s on low) before feeding.




How do I store my fondant figurine?


Fondant figurines can be kept in a cool, dry environment indefinitely. In Singapore's hot and humid weather, we recommend freezing the figurine or keeping it in the fridge. Kindly note that once frozen/ kept in the fridge, the fondant figurine must be kept frozen/ in the fridge.




Are the cakes safe for human consumption?


Yes! All our ingredients used are human grade and safe for us to eat. However, as no sugar and artifical flavours are used, your little one may enjoy it more:)





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